Professional Locksmith & Window Repair Specialists
DW Locksmiths provides fast, reliable locksmith services across Sunderland, Houghton-le-Spring, Durham and surrounding areas. Whether you are locked out, dealing with a failed lock, experiencing multipoint issues, or need urgent securing after a break-in, we provide practical, professional solutions.
We specialise in non-destructive entry, multipoint locking systems, window mechanisms, hinge replacements and property securing.
Our Core Services
How We Work
Repair first. A lot of lock problems are caused by alignment issues, worn components or failed mechanisms, not just the cylinder. Where possible we repair rather than replace, because it is usually faster, more cost-effective and gives a better long-term result. Where replacement is needed, we explain why and fit suitable parts.
Call or WhatsApp. For emergencies such as lockouts, failed locks or doors that will not lock or unlock, call us. For non-urgent problems, WhatsApp photos of the lock, the handle and the door edge (the multipoint strip), or a short video if the handle is stiff or the door is misaligned, and we will guide you.
Clear price, then a warranty. We explain the issue, agree the price before work begins and there is no call-out fee. DW Locksmiths provides a 1-year warranty on parts and labour with no VAT to pay.
Common Problems We Are Called Out For
- Locked out of your home: non-destructive entry, then a repair or replacement lock if the lock has failed.
- A door that will not open and a key stuck in the lock: often a worn or failed mechanism, or a door that has dropped out of alignment.
- A snapped key in the lock: removing it and, where needed, replacing the cylinder.
- uPVC door faults: a handle that lifts but the door will not lock, a key that spins without unlocking, or a loose handle can point to a failing gearbox.
- Window handles, hinges and locking mechanisms and misted double glazed units.
- Securing a door or window after a break-in, and jammed or damaged garage door locks.
Areas We Cover
No Call-Out Fee
We do not charge a call-out fee. We explain the issue clearly, agree the price before work begins and focus on proper long-term repairs.
Frequently Asked Questions
Do you charge a call-out fee?
No. We do not charge a call-out fee, and we agree the price with you before work begins.
Does the work come with a warranty?
Yes. DW Locksmiths provides a 1-year warranty on parts and labour with no VAT to pay.
Can you get into my home without damaging the door?
Non-destructive entry is what we specialise in. If the lock has failed we can then repair it or fit a replacement.
Will you repair my lock or just replace it?
We take a repair-first approach where possible. If a replacement is the better option, we explain why before fitting it.
What should I send if I message you on WhatsApp?
Photos of the lock, the handle and the door edge, and a short video if the handle is stiff or the door will not lock. That helps us work out the likely fault before we arrive.